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FAQ

 
  • Can I receive the portrait without a name?
    Yes! We appreciate modern, simple design just as much as you do. If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box.
  • Do you do pets other than Dogs & Cats?
    Yes! We have created portraits for unique pets around the world. From cute bunnies to pet birds. Odds are, if it's an animal, we will create a portrait for you. Please note: at this time we do not create portraits of humans (no matter how cute you are!).
  • Can I have more than one pet in a portrait?
    You can shoose two or three pets for the digital pet portrait.
  • Can I preview my art before shipment?
    In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. However, if your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want you to love your Dogartco portrait! Be sure to review Image Guidelines
  • What makes a good photo?
    1.) Photo is taken in a well lit area. Ideally without a filter and in natural lighting. 2.) Close up and head on. This will allow us to get a good crop of your pets face. Photos of your pet laying down are not ideal. 3.) Avoid overhead or blurry photos.
  • Can I change my order after its been placed?
    Changed your mind on a frame color or size? Please reach out within 12 hours of your order being placed and we will accommodate the change. After 12 hours, it is at our discretion on whether or not the change is possible. Please note, in rare cases, changes to orders may result in shipping delays.
  • What is your return policy?
    Due to the custom nature of all of the products we produce at Dogartco, we are unable to offer returns. Your custom artwork is designed with care and is personal to the photo you provided and your pet. If you are unhappy with your final, we ask that you reach out to our customer service team within 24 hours of receiving your delivery. We will work with you on making things right.
  • What if I need to cancel my order?
    We begin work on each order promptly after they are placed. To cancel an order, you must email dogartco@gmail.com within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it is not possible to cancel your order.
  • What if I am unsatisfied with my portrait once it arrives?
    If you're not 100% happy with the final product, contact us and we will help to make it right.
  • My item arrived damaged
    While it's rare, occasionally your precious portrait get damaged in shipment. Please contact us within 48 hours of receiving your order and we will work fast to get a replacement. Please provide photos of the damage in your first email so we may help you faster.
  • When will I receive my order?
    Shipping Times CAD & USA: Your order will arrive within 2-3 weeks from the date of purchase. During holidays, please allow for extra time.
  • Am I able to cancel my order after its been placed?
    Due to the custom nature of our products, we begin work on each order promptly after they are placed. To cancel an order, you must email info@dogartco.ca within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it is not possible to cancel your order.
  • When will I receive my tracking number?
    You should receive your shipping confirmation email and tracking number within 3-4 business days after placing your order. During holidays and sales, it may take as long as 5-6 business days to receive your shipping confirmation.
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